Your satisfaction is our goal. If for any reason you are not satisfied with your purchase,
please call or email us within 30 days to receive an exchange or store credit, less shipping
and handling charges.
Before making a return, please obtain a Return Authorization Number (RMA) by
emailing us at customerservice@trulypureandnatural.com. A 10% restocking fee may
apply to those who wish to receive a refund. Due to the personal nature of some of our
products, we cannot accept the return of any used items.
Unfortunately, we cannot refund original shipping and handling fees. You may cancel an
order within 24 hours of placement by calling us or by emailing us at
customerservice@trulypureandnatural.com. If the order has already been processed and
shipped, you may return any unused products for a refund or exchange, per the Refund
Policy.
Please send Returns and Exchanges to:
Attn: Returns Department
Truly Pure and Natural LLC
P.O. Box 302
Telford, PA 18969
Please include your RMA number and order form with all returns.
Things to keep in mind:
please call or email us within 30 days to receive an exchange or store credit, less shipping
and handling charges.
Before making a return, please obtain a Return Authorization Number (RMA) by
emailing us at customerservice@trulypureandnatural.com. A 10% restocking fee may
apply to those who wish to receive a refund. Due to the personal nature of some of our
products, we cannot accept the return of any used items.
Unfortunately, we cannot refund original shipping and handling fees. You may cancel an
order within 24 hours of placement by calling us or by emailing us at
customerservice@trulypureandnatural.com. If the order has already been processed and
shipped, you may return any unused products for a refund or exchange, per the Refund
Policy.
Please send Returns and Exchanges to:
Attn: Returns Department
Truly Pure and Natural LLC
P.O. Box 302
Telford, PA 18969
Please include your RMA number and order form with all returns.
Things to keep in mind:
- Packaging may vary from the photo, but be assured that the products are the
same. We reserve the right to use our company label on products.
- Since there are natural products, there may be slight variations in color or scent.
- If we make an error on your order, we will correct it ASAP.
- If there is a manufacturing error, we will offer a replacement of the product and ship
it at no charge.
Returns, Exchanges, and Cancellations:
Our commitment to privacy:
Your privacy is important to us. To better protect your privacy we provide this notice
explaining our online information practices and the choices you can make about the way
your information is collected and used. To make this notice easy to find, we make it
available on our home page and at every point where personally identifiable information
may be requested.
The information we collect:
This notice applies to all information collected or submitted on the Truly Pure and Natural
website. On some pages, you can order products, make requests, and register to receive
materials. The types of personal information collected at these pages are:
Name Address Email address Phone number Credit/Debit Card Information (etc.)
The way we use information:
We use the information you provide about yourself when placing an order only to
complete that order. We do not share this information with outside parties except to the
extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not
used for any other purpose and are not shared with outside parties.
You can register with our website if you would like to receive our email specials as well as
updates on our new products. Information you submit on our website will not be used for
this purpose unless you fill out the registration form.
We use non-identifying and aggregate information to better design our website and to
share with advertisers. For example, we may tell an advertiser that X number of individuals
visited a certain area on our website, or that Y number of men and Z number of women
filled out our registration form, but we would not disclose anything that could be used to
identify those individuals.
Finally, we never use or share the personally identifiable information provided to us online
in ways unrelated to the ones described above without also providing you an opportunity
to opt-out or otherwise prohibit such unrelated uses.
Our commitment to data security:
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of
information, we have put in place appropriate physical, electronic, and managerial
procedures to safeguard and secure the information we collect online.
To protect your privacy and security, we will also take reasonable steps to verify your
identity before granting access or making corrections.
How to contact us:
Should you have other questions or concerns about these privacy policies, please call us
at 215-909-7890 or send us an email at customerservice@trulypureandnatural.com. If
you prefer USPS mail, our address is P.O. Box 302, Telford, PA 18969.
Your privacy is important to us. To better protect your privacy we provide this notice
explaining our online information practices and the choices you can make about the way
your information is collected and used. To make this notice easy to find, we make it
available on our home page and at every point where personally identifiable information
may be requested.
The information we collect:
This notice applies to all information collected or submitted on the Truly Pure and Natural
website. On some pages, you can order products, make requests, and register to receive
materials. The types of personal information collected at these pages are:
Name Address Email address Phone number Credit/Debit Card Information (etc.)
The way we use information:
We use the information you provide about yourself when placing an order only to
complete that order. We do not share this information with outside parties except to the
extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not
used for any other purpose and are not shared with outside parties.
You can register with our website if you would like to receive our email specials as well as
updates on our new products. Information you submit on our website will not be used for
this purpose unless you fill out the registration form.
We use non-identifying and aggregate information to better design our website and to
share with advertisers. For example, we may tell an advertiser that X number of individuals
visited a certain area on our website, or that Y number of men and Z number of women
filled out our registration form, but we would not disclose anything that could be used to
identify those individuals.
Finally, we never use or share the personally identifiable information provided to us online
in ways unrelated to the ones described above without also providing you an opportunity
to opt-out or otherwise prohibit such unrelated uses.
Our commitment to data security:
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of
information, we have put in place appropriate physical, electronic, and managerial
procedures to safeguard and secure the information we collect online.
To protect your privacy and security, we will also take reasonable steps to verify your
identity before granting access or making corrections.
How to contact us:
Should you have other questions or concerns about these privacy policies, please call us
at 215-909-7890 or send us an email at customerservice@trulypureandnatural.com. If
you prefer USPS mail, our address is P.O. Box 302, Telford, PA 18969.
Privacy Policy:
Shipping Information:
All in stock orders are processed and shipped within 48 hours, Monday through Friday
with the exception of holidays.
We reserve the right to hold an order until all items are in stock. We will notify you if
your order has an out of stock item on it. A tracking number will be emailed to the email
address used when the order was placed when your order is shipped.
If your order was damaged in transit, please contact us as soon as possible and keep the
original packaging.
with the exception of holidays.
We reserve the right to hold an order until all items are in stock. We will notify you if
your order has an out of stock item on it. A tracking number will be emailed to the email
address used when the order was placed when your order is shipped.
If your order was damaged in transit, please contact us as soon as possible and keep the
original packaging.
Disclaimer:
Statements made on Truly Pure & Natural have not been evaluated by the FDA.
These product are not intended to diagnosis, treat, cure, or prevent any disease.
No claims are being made about the products sold by Truly Pure & Natural as
being a cure, treatment, or diagnosis for health conditions.
The results expressed are from personal opinions and reported claims. The item
descriptions are for general informational purposes only. If you are experiencing
health problems or conditions seek medical attention from a health care
professional.
These product are not intended to diagnosis, treat, cure, or prevent any disease.
No claims are being made about the products sold by Truly Pure & Natural as
being a cure, treatment, or diagnosis for health conditions.
The results expressed are from personal opinions and reported claims. The item
descriptions are for general informational purposes only. If you are experiencing
health problems or conditions seek medical attention from a health care
professional.
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